Frequently Asked Questions

Cart Icon
Cart Icon 0
Cart Icon 0
Slow loading time may be experienced when you search due to our huge inventory. We appreciate your patience!
Global Banner

Frequently Asked Questions

OEM & Spare Parts

Original equipment manufacturer (OEM) is a company that produces parts and equipment that may be marketed by another manufacturer. OEM also means the maker of an automotive part that is manufactured by the same company that produced the original part used in the automobile's assembly. For example, if Acme Manufacturing Co. makes power cords that are used on IBM computers, Acme is an OEM. 

 

BMW outsources many of the auto parts needed to manufacture its vehicle to OEMs. It depends upon a network of over 100 auto parts suppliers, although approximately 50% of its suppliers are either located in Germany or are subsidiaries of German-based companies. Some examples include:

  • BorgWarner: Drivetrain components, such as clutches and automatic transmissions
  • Mahle: Piston and cylinder components, valve train systems, and air and liquid management systems
  • Delphi: Battery and electric vehicle charger components

Check out our Brands and Products Page to see what OEM parts we carry.

 

bmwsupply-min

 

Aftermarket parts are parts made by private manufacturers to provide alternate replacement of OEM (original equipment manufacturer) parts. They are generally less expensive, with more variaties and more variety of quality and availability. 

OEM parts should work exactly as the one you are replacing. It is what the vehicle was manufactured with and provides a peace of mind in its familiarity and performance.

A Genuine part is a part that is originally put in your vehicle when it was new and has the car manufacturer's logo on it. This does not mean the product is actually made by the car manufacturer, it is often times made by a different company but the car manufacturer's logo is added. 

Buying an OEM part means removing the car manufacturer from the supply chain network, thus minimizing the supply chain costs. OEMs also rely on their ability to drive down the cost of production through economies of scale. 

An OEM part is built by the same company that built the original product for the car maker. It is the same part that is in your car, except it does not have the car maker's logo.

Spare parts are interchangeable parts that are used for the repair or replacement of worn and damaged units. 

Accessories are parts made for comfort, convenience, performance, safety, or customization, and are designed for add-on after the original sale of the motor vehicle.

Certain items are not sold by OEMs either due to lack of demand, contract obligations with car manufacturers or it is produced by the car manufacturer itself. Some examples include items with car manufacturer’s logo (emblem/carpet), certain body parts(doors/bonnet/bodykits), and spare parts for new vehicle models.

Choosing between OEM, aftermarket or genuine is up to the discretion of the buyer. We will offer as many options as we can to give customers the flexibility to choose.

As a general guideline, we recommend purchasing genuine parts for new vehicles, OEM parts for relatively older cars, and aftermarket replacement parts for vehicles that are more than 10-15 years old. Our salesmen will also give case-by-case advice for customers who are in doubt.

 

oem1

Sport Line is a basic trim package that is common in newer BMW models (F series onwards), along with other trim packages such as Luxury Line and Modern Line.

M-Sport is a premium trim package that is even more aggressive than the Sport Line. It includes ‘M’ badges dotted about the car, more aggressive body kits, larger wheels, lower suspensions, gloss black exterior trims, sportier seats and steering wheels etc.

M-Performance is a set of accessories which have been inspired by decades of BMW motorsport success. It consists of many carbon fiber trims such as front splitters, side mirrors, rear diffusers, side apron extenders and boot spoilers. There are also M-Performance power kits, spring sets and muffler systems.

M is a series that uses the same base platform but is built ground up to be a sports car. It looks much sportier, is wider, lower, handles better and is faster than non-M BMW's. Most parts for an M are developed and fine tuned by BMW’s Motorsport division. An M car is also considerably more expensive.

If you are looking to replace or retrofit your vehicle with parts that does not come on your vehicle, please let our salesmen know. They will assist you in purchasing the parts that will fit your vehicle correctly. The photo below shows the aesthetic difference between various models of the F30 3 series. Zoom into the photo to see in it more detail.

 

f30-min

BMW commonly releases premium models of its more popular production cars. While there are some models that are outliers, such as the CSi and the GTS, most series will conform to the list below.

The image shows the hierachy of current and upcoming BMW models, with the M CSL models sitting at the top. It's labeled as "Born for the racetrack", meaning CSL models will not concern themselves with the everyday suitability nature that the CS models feature, but can instead be completely track focused. 

BMW car owners looking to 'upgrade' their vehicles to different model variances can look for us for both retrofitting and conversion parts.

bmwcsl

Enquiry Process

At minimum, we will require your car model and car manufactured year.

For fast and accurate response from our sales team, it is recommended that you provide us with your VIN/chassis number. If possible, you can also provide the part number/picture of the items you are looking for.

The Vehicle Identification Number (VIN) is a 17 digit serial number used to identify a vehicle. It normally starts with WBA, followed by some letters and digits.

You can usually find your vehicle VIN/chassis number on this few places:

  1. The inside frame/panel of your front door (usually driver's side)
  2. On the dash near the windshield

  3. On your BMW's insurance or registration certificate

  4. On onemotoring website > Login with Singpass > Vehicle Details (Singapore registered vehicles only)
  5. On LTA website > Enter relevant vehicle details > Enter Deregistration Date (put some time in the future) > Submit

 

vin3

 

There are many variants of car models that uses different parts. i.e engine configurations, vehicular add-ons, performance variations, color codes etc. With the VIN/chassis number, we can check the codes of the vehicle and make sure that the whatever parts you purchase will fit your vehicle.

 

airbag

For items that we don’t have ready stock, indent generally takes 3-4 weeks by air or 3-4 months by sea.

Unfortunately, we do not offer or guarantee LTA certification for any items that we sell.

Yes, you can check out some of our promoted items on our Carousell page.

 

We are open on Saturdays from 9am – 4pm.

 

We will reply your enquiry within 1-2 days, depending on the scope of your questions. For enquiries on weekends or public holidays, replies will be made on the following working day. Feel free to call our customer hotline if you require an urgent response, or if your online enquiry was not replied to.

 

We provide in-house deliveries to workshops in Singapore. We also provide deliveries for oversea customers.

For online purchases, we make use of local postage services. You can find more information about online delivery prices here.

Yes, individual car owners are welcome to visit us at our office or at our e-commerce platforms.

Yes, we distribute to many workshops across Singapore, especially workshops specializing in BMWs.

Stock Keeping

We specialise in BMW and Mini OEM and genuine spare parts. We stock Mercedes OEM spare parts as well.

Sorry we do not. We only keep stock for BMW and MINI parts. This way, we can make sure we are able to stock the most complete range of spare parts for these car brands.

Yes we do sell BMW and MINI original car accessories.

Yes, we sell items for BMW M, M-Sport, M-Performance and JCW etc.

Yes we do. We have body kits, led headlights/tail lights, body parts (bumper/side panel), and turbos etc.

Yes, we have stock for old BMW/MINI/Mercedes models, as back as BMW E36, E24, M40 and more.

Yes, we sell spare parts for BMW and MINI hybrids and electric vehicles, such as the BMW i3 and BMW i8.

Unfortunately no, we do not keep stock for these product types. However, we do welcome and assist customers who are interested in indenting them.

We are able to keep prices low due to economies of scale. We order in large quantities for exportation and distribution. We are authorised distributors for many large OEMs - therefore we are able to purchase and sell at lower prices.

We are also always sourcing for better suppliers, and we continuously improve our efficiency through better management and technology, cutting down on unnecessary costs.

Payment & Aftersales

We accept many different forms of payment, including cash, Nets, Visa, Mastercard, American Express, Diners, Alipay, Paypal, Paywave and PayNow.

 

Deposit can be made by cash, bank transfer or PayNow. Find out more about payment at this link.

We do not provide installation or servicing of vehicles. However, there are many workshops nearby, including a few right next door. Customers looking for installation advices can consult our salesmen when making purchases.

 

Yes, we accept refunds or exchange if the items are unused and supplied wrongly by us, within 7 days of purchase. However, items that are indented or purchased wrongly by customer are not eligible for refunds or exchange.

For more information on refund/exchange policies, please check with our salesmen when making purchases.

Yes, GST refund if available for foreign customers who are flying out from Singapore. Do take note a minimum purchase of SGD$100 is required. We will also require your passport to be presented at our counter. Please make sure to inform the cashier before you make payment.